PlantLine™ Agreement

cement plant by night

Plant managers rely on FLSmidth’s PlantLine™ Service Agreements to help improve productivity and reliability

In order to achieve maximum value, performance and reliability from their process and quality control systems, over 300 plant managers around the world rely on FLSmidth and their PlantLine™ Service Agreement.

What we offer

Complete Life-Cycle Support

PlantLine Service Agreements provide plant managers with 24/7 access to a remote support team who provide a high priority response as urgent issues arise, as well as routine support, maintenance and training. In the video below, you will meet some of the managers who have established a PlantLine Service Agreement, and will learn of the value it delivers.

Building a PlantLine Service Agreement

All PlantLine Service Agreements start with the mandatory Essential package of services. This lays the foundation for more advanced offerings via four optional service packages: Proactive, Lifecycle, Cyber Service, and Remote Technologies. Each of these packages offers multiple pick ‘n’ mix services, so you can decide just how much support you need and choose which combination of services to include. You can also adjust the level of support from year to year as your needs evolve.

PlantLine service agreement
"Because of PlantLine, our system reliability improves and we get prompt service on time… with 24/7 support you can call any time and they give you immediate support.”

KCP Limited

LiveConnect™ Go2FLS technology is the backbone to FLSmidth’s PlantLine™ Service Agreements. It’s a state-of-the-art system that facilitates secure, remote access to critical plant systems, via the internet. Go2FLS recently celebrated its 10th birthday – that’s 10 years of outstanding remote service, troubleshooting, and engineering and commissioning support from a team comprised of up to 50 simultaneously-working supporters.

We have the service agreement to increase our production, to reduce our costs and to reduce our downtime. At the end of the day, we’re getting a very high synergy. This is the target.

CRH Group